Payment Policy. Online Payment with a Bank Card.
Public Offer Agreement.
Public Offer Agreement.
Our website is connected to internet acquiring, and you can pay for your order with a Visa or Mastercard directly on the site. After confirming your selected order, a secure window with the payment page of the Robokassa payment service will open, where you need to enter your bank card details and email address for the receipt or fiscal check. We use the 3D Secure protocol to confirm the payment. If your bank supports this protocol, you will be redirected to the bank's server for additional identification using an SMS code. For information on the rules and methods of additional identification, please contact the bank that issued your bank card.
The payment page requires entering the card number, email address, card expiration date, and the three-digit security code (CVV2 for Visa or CVC2 for Mastercard). All necessary data is displayed on the surface of the bank card.
CVV2/CVC2 is a three-digit security code located on the back of the card.
Next, in the same window, your issuing bank's page will open for entering the 3-D Secure code. If you do not have static 3-D Secure set up, it will be sent to your phone number via SMS. If you do not receive the 3-D Secure code, please contact your issuing bank.
3-D Secure is the most advanced technology for ensuring payment security for cards on the internet. It allows for the definitive identification of the cardholder conducting the transaction and significantly reduces the risk of fraudulent card transactions.
Cases of payment refusal: If your payment did not go through or the transaction was canceled, please check:
For inquiries regarding a failed payment, please contact the customer support of the bank that issued your bank card or the customer support of the website where the payment was made.
Security Guarantees The payment service Robokassa protects and processes your bank card data in accordance with the PCI DSS security standard. The transmission of information to the payment gateway is encrypted using SSL technology. Further transmission of information occurs through closed banking networks with the highest level of reliability. Robokassa does not disclose your card data to the online store or third parties. The 3D Secure protocol is used for additional cardholder authentication. If you have any questions regarding a completed payment, you can contact customer support via email at support@robokassa.kz.
The security of online payments The personal information you provide (email, credit card number) is confidential and will not be disclosed. Your credit card data is transmitted only in encrypted form and is not stored on our server. The security of processing online payments is guaranteed by the payment service Robokassa. All operations with payment cards are carried out in accordance with the requirements of VISA International, MasterCard Worldwide, and other payment systems. Special security technologies for card online payments are used for information transmission, and data processing is performed on a secure high-tech server of the payment service.
Paying with credit cards is safe because: The authorization system ensures that the payment details of the buyer's credit card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, as these data are not stored on the server in encrypted form and cannot be stolen. The buyer enters their payment details directly into the Robokassa authorization system, not on the website of the online store, which means that the payment card details will not be accessible to third parties.
The text of the Agreement is a proposal (public offer) to use the online service: https://protoeducademy.com/ (hereinafter - the Site), access to which provides an opportunity to receive services and use information resources of the Administrator of the site of ИП (Legal Entity or IE) (hereinafter - the Administrator).
Payment for services provided on the Administrator's site by an individual / legal entity (hereinafter - the User) is an acceptance of this public offer, which is equivalent to the conclusion of the contract (hereinafter - the Contract) on the terms set out in it.
If the User does not agree with the text of the Contract, the Administrator offers to refuse to use the services provided.
1. Main terms and conditions
1.2 The User and the Administrator have concluded the present contract (hereinafter - the Contract) for receiving services provided by the Administrator, in accordance with the current legislation of the Republic of Kazakhstan.
2.2 Terms used in the text of the Agreement:
‘Offer’ - a public offer to use the online service;
‘Acceptance’ - unconditional acceptance by the User of the terms and conditions of the Agreement in full;
‘Administrator’ - service-provider being the owner of the site;
‘User’ - any physical/legal person who accepts the terms of the agreement and uses the services provided on the site of the Administrator;
‘Services’ - English Language Courses;
‘Site’ - a set of software tools that ensure the publication for public viewing of information and data, united by a common purpose, through technical means. The Site is available to Users by a unique electronic address or its letter designation. The Site in the Agreement means the Administration's website located on the Internet at https://protoeducademy.com/.
2. Subject of the offer
2.1 The Administrator provides English language training services on the Site.
2.2 The Administrator undertakes to provide technical maintenance and support of the Site.
2.3 The current version of the Agreement is publicly available on the Website at the address: https://protoeducademy.com/.
3. Use of the online service
3.1 To receive the Administrator's service, the User chooses a tariff plan at his/her own request, registers by providing personal data and makes a payment.
3.2 Payment by the User means unconditional and full agreement with the terms of the Agreement. The day of payment for the Services by the User shall be deemed the day of conclusion of the Agreement for the term specified in the service package.
4. Registration on the website, confidentiality and protection of personal data
4.1 Personal data contains the following information:
Surname, first name, patronymic of the User;
E-mail address (E-mail);
Password and login for entering the personal account;
User's status (natural/legal person);
Residential address;
IIN/BIN
4.2 If necessary, the User has the right to edit the entered data about him/herself in the personal cabinet.
4.3 The Administrator undertakes not to disclose the information received from the User. It is not considered a breach of obligations to disclose information in accordance with reasonable requirements under the current legislation of the Republic of Kazakhstan.
4.4 The User is responsible for all actions and consequences of using the personal account, for voluntary transfer of access to his personal account to third parties, as well as for unauthorised access. All the above actions will be considered to be performed by the User himself.
5. Rights and obligations of the parties
5.1 Administrator:
Undertakes to provide technical support and complete information within the framework of the bundled Services.
Is obliged not to disclose personal data of the User;
Is not liable in connection with the information provided by the User.
Has the right to unilaterally change the terms and conditions of the Services and make changes to the wording of the Agreement.
5.2 The User:
Is fully responsible for the correctness of the information entered during registration on the Administrator's Website, as well as for late submission of changes to the registration data;
Is personally liable for any actions performed using his/her personal account, as well as for any consequences that could or have entailed such use by third parties in case of improper storage of login and password by the User.
Has the right to use the Website services in his/her own interests without directly interfering with its operation.
6. Payment procedure:
6.1 Payment shall be made to the Administrator's account by bank cards or other non-cash methods after registration under the following tariff plans (packages of Services):
6.2 Services are provided on condition of 100% prepayment, test periods are not provided.
6.3 The Administrator independently controls the expiry date of the Services.
6.4 The User is responsible for the correctness of payments.
7. Responsibility of the parties, dispute resolution
7.1 The Parties shall be liable for failure to fulfil or improper fulfilment of their obligations in accordance with the current legislation of the Republic of Kazakhstan.
7.2 All disputes arising between the Parties in the execution of this Offer shall be resolved through peaceful negotiations, and in case of failure to reach an agreement between the Parties, the dispute shall be considered in court in accordance with the current legislation of the Republic of Kazakhstan in the arbitration court at the place of registration of the Administrator.
8. Term of the contract and its cancellation
8.1 The public offer comes into force from the moment of acceptance of the Offer and is valid during the period of providing access to the Administrator's Site.
8.2 The Administrator has the right to block access to the server in the following cases:
Upon receipt of orders of state bodies of the Republic of Kazakhstan;
In case of violation of copyright and related rights;
In case of motivated appeal of third parties in case of violation of their rights;
In case of detection of information posted by the User that is prohibited by the legislation.
8.3 The Customer has the right to refund the paid money in full, 15 (fifteen) days in advance and in the amount of 50% (fifty per cent) 7 (seven) days before the beginning of the services rendering by the Executor. Once the Customer has received online access to the multimedia courses, no refund will be made.
8.4 The Contractor reserves the right to unilaterally change the terms and conditions of the Contract on the terms of refund.
8.5 The refund shall be made within 30 (thirty) working days after receipt of a written application.
9. Other terms and conditions
9.1 The Administrator has the right to unilaterally change the terms of the Agreement as a whole or in its part without agreement with the User. The current version is published in the general access on the Website.
9.2 This version of this Agreement is the current version and cancels the previous version.
9.3 The Parties are released from responsibility for non-performance or improper performance of the terms of this Agreement for the period of force majeure. These include such events as: natural disasters, military actions, mass riots, as well as the adoption of legislative acts by state authorities, which prevent the fulfilment of the terms and conditions of this Agreement. In this case the fulfilment of obligations by both Parties shall be postponed for the period of force majeure and its consequences.
9.4 In everything else, which is not stipulated by the terms of this Agreement, the Parties shall be guided by the current legislation of the Republic of Kazakhstan.
Requisites and address of the executor:
Individual Entrepreneur ‘English Cabinet’,
Address: Republic of Kazakhstan, 050052, Almaty, Dubok-2, 76.
BIN 900120401342
IIC # KZ68722S000007497688
Kaspi Bank JSC
BIKCASPKZKA
Tel: +7 707 820 90 67.
The payment page requires entering the card number, email address, card expiration date, and the three-digit security code (CVV2 for Visa or CVC2 for Mastercard). All necessary data is displayed on the surface of the bank card.
CVV2/CVC2 is a three-digit security code located on the back of the card.
Next, in the same window, your issuing bank's page will open for entering the 3-D Secure code. If you do not have static 3-D Secure set up, it will be sent to your phone number via SMS. If you do not receive the 3-D Secure code, please contact your issuing bank.
3-D Secure is the most advanced technology for ensuring payment security for cards on the internet. It allows for the definitive identification of the cardholder conducting the transaction and significantly reduces the risk of fraudulent card transactions.
Cases of payment refusal: If your payment did not go through or the transaction was canceled, please check:
- Were the payment details entered correctly? Pay attention to the card's expiration date and number.
- Do you have sufficient funds on your card? You can find out more about the availability of funds on your payment card by contacting the bank that issued the card.
- Is online payment enabled on your card? You can find out more about the capabilities of your card by contacting the issuing bank.
- Do you have enough daily payment limits for online transactions? You can find out more about the limits of your card by contacting the issuing bank.
For inquiries regarding a failed payment, please contact the customer support of the bank that issued your bank card or the customer support of the website where the payment was made.
Security Guarantees The payment service Robokassa protects and processes your bank card data in accordance with the PCI DSS security standard. The transmission of information to the payment gateway is encrypted using SSL technology. Further transmission of information occurs through closed banking networks with the highest level of reliability. Robokassa does not disclose your card data to the online store or third parties. The 3D Secure protocol is used for additional cardholder authentication. If you have any questions regarding a completed payment, you can contact customer support via email at support@robokassa.kz.
The security of online payments The personal information you provide (email, credit card number) is confidential and will not be disclosed. Your credit card data is transmitted only in encrypted form and is not stored on our server. The security of processing online payments is guaranteed by the payment service Robokassa. All operations with payment cards are carried out in accordance with the requirements of VISA International, MasterCard Worldwide, and other payment systems. Special security technologies for card online payments are used for information transmission, and data processing is performed on a secure high-tech server of the payment service.
Paying with credit cards is safe because: The authorization system ensures that the payment details of the buyer's credit card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, as these data are not stored on the server in encrypted form and cannot be stolen. The buyer enters their payment details directly into the Robokassa authorization system, not on the website of the online store, which means that the payment card details will not be accessible to third parties.
Public Offer Agreement.
(Public offer is a proposal containing all essential terms of the contract, from which the will of the person making the offer to conclude a contract on the terms specified in the public offer with any person who will respond to this proposal in accordance with paragraph 5 of Article 395 of the Civil Code of the Republic of Kazakhstan is evident).The text of the Agreement is a proposal (public offer) to use the online service: https://protoeducademy.com/ (hereinafter - the Site), access to which provides an opportunity to receive services and use information resources of the Administrator of the site of ИП (Legal Entity or IE) (hereinafter - the Administrator).
Payment for services provided on the Administrator's site by an individual / legal entity (hereinafter - the User) is an acceptance of this public offer, which is equivalent to the conclusion of the contract (hereinafter - the Contract) on the terms set out in it.
If the User does not agree with the text of the Contract, the Administrator offers to refuse to use the services provided.
1. Main terms and conditions
1.2 The User and the Administrator have concluded the present contract (hereinafter - the Contract) for receiving services provided by the Administrator, in accordance with the current legislation of the Republic of Kazakhstan.
2.2 Terms used in the text of the Agreement:
‘Offer’ - a public offer to use the online service;
‘Acceptance’ - unconditional acceptance by the User of the terms and conditions of the Agreement in full;
‘Administrator’ - service-provider being the owner of the site;
‘User’ - any physical/legal person who accepts the terms of the agreement and uses the services provided on the site of the Administrator;
‘Services’ - English Language Courses;
‘Site’ - a set of software tools that ensure the publication for public viewing of information and data, united by a common purpose, through technical means. The Site is available to Users by a unique electronic address or its letter designation. The Site in the Agreement means the Administration's website located on the Internet at https://protoeducademy.com/.
2. Subject of the offer
2.1 The Administrator provides English language training services on the Site.
2.2 The Administrator undertakes to provide technical maintenance and support of the Site.
2.3 The current version of the Agreement is publicly available on the Website at the address: https://protoeducademy.com/.
3. Use of the online service
3.1 To receive the Administrator's service, the User chooses a tariff plan at his/her own request, registers by providing personal data and makes a payment.
3.2 Payment by the User means unconditional and full agreement with the terms of the Agreement. The day of payment for the Services by the User shall be deemed the day of conclusion of the Agreement for the term specified in the service package.
4. Registration on the website, confidentiality and protection of personal data
4.1 Personal data contains the following information:
Surname, first name, patronymic of the User;
E-mail address (E-mail);
Password and login for entering the personal account;
User's status (natural/legal person);
Residential address;
IIN/BIN
4.2 If necessary, the User has the right to edit the entered data about him/herself in the personal cabinet.
4.3 The Administrator undertakes not to disclose the information received from the User. It is not considered a breach of obligations to disclose information in accordance with reasonable requirements under the current legislation of the Republic of Kazakhstan.
4.4 The User is responsible for all actions and consequences of using the personal account, for voluntary transfer of access to his personal account to third parties, as well as for unauthorised access. All the above actions will be considered to be performed by the User himself.
5. Rights and obligations of the parties
5.1 Administrator:
Undertakes to provide technical support and complete information within the framework of the bundled Services.
Is obliged not to disclose personal data of the User;
Is not liable in connection with the information provided by the User.
Has the right to unilaterally change the terms and conditions of the Services and make changes to the wording of the Agreement.
5.2 The User:
Is fully responsible for the correctness of the information entered during registration on the Administrator's Website, as well as for late submission of changes to the registration data;
Is personally liable for any actions performed using his/her personal account, as well as for any consequences that could or have entailed such use by third parties in case of improper storage of login and password by the User.
Has the right to use the Website services in his/her own interests without directly interfering with its operation.
6. Payment procedure:
6.1 Payment shall be made to the Administrator's account by bank cards or other non-cash methods after registration under the following tariff plans (packages of Services):
6.2 Services are provided on condition of 100% prepayment, test periods are not provided.
6.3 The Administrator independently controls the expiry date of the Services.
6.4 The User is responsible for the correctness of payments.
7. Responsibility of the parties, dispute resolution
7.1 The Parties shall be liable for failure to fulfil or improper fulfilment of their obligations in accordance with the current legislation of the Republic of Kazakhstan.
7.2 All disputes arising between the Parties in the execution of this Offer shall be resolved through peaceful negotiations, and in case of failure to reach an agreement between the Parties, the dispute shall be considered in court in accordance with the current legislation of the Republic of Kazakhstan in the arbitration court at the place of registration of the Administrator.
8. Term of the contract and its cancellation
8.1 The public offer comes into force from the moment of acceptance of the Offer and is valid during the period of providing access to the Administrator's Site.
8.2 The Administrator has the right to block access to the server in the following cases:
Upon receipt of orders of state bodies of the Republic of Kazakhstan;
In case of violation of copyright and related rights;
In case of motivated appeal of third parties in case of violation of their rights;
In case of detection of information posted by the User that is prohibited by the legislation.
8.3 The Customer has the right to refund the paid money in full, 15 (fifteen) days in advance and in the amount of 50% (fifty per cent) 7 (seven) days before the beginning of the services rendering by the Executor. Once the Customer has received online access to the multimedia courses, no refund will be made.
8.4 The Contractor reserves the right to unilaterally change the terms and conditions of the Contract on the terms of refund.
8.5 The refund shall be made within 30 (thirty) working days after receipt of a written application.
9. Other terms and conditions
9.1 The Administrator has the right to unilaterally change the terms of the Agreement as a whole or in its part without agreement with the User. The current version is published in the general access on the Website.
9.2 This version of this Agreement is the current version and cancels the previous version.
9.3 The Parties are released from responsibility for non-performance or improper performance of the terms of this Agreement for the period of force majeure. These include such events as: natural disasters, military actions, mass riots, as well as the adoption of legislative acts by state authorities, which prevent the fulfilment of the terms and conditions of this Agreement. In this case the fulfilment of obligations by both Parties shall be postponed for the period of force majeure and its consequences.
9.4 In everything else, which is not stipulated by the terms of this Agreement, the Parties shall be guided by the current legislation of the Republic of Kazakhstan.
Requisites and address of the executor:
Individual Entrepreneur ‘English Cabinet’,
Address: Republic of Kazakhstan, 050052, Almaty, Dubok-2, 76.
BIN 900120401342
IIC # KZ68722S000007497688
Kaspi Bank JSC
BIKCASPKZKA
Tel: +7 707 820 90 67.
